Customer Service Profile™

The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, onboarding, and managing customer service employees. We have a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.  

How to purchase the tool

The downloadable PDF is merely an overview of the tool we sell through this site. In order to ensure you select the right tool, we ask that you contact us first. Once we have determined you're buying the right tool, we will send you the link to where you can pay for the tool online. Contact us to purchase